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    Shipping & Returns

    Shipping

    All orders are shipped from Copenhagen, Denmark. We ship with DAO365, GLS and PostNord.

    • Free shipping on all orders over 399 DKK.
    • Parcel shop delivery in Denmark (DAO365 / GLS / PostNord): 39,00 DKK
    • GLS home delivery: 59,00 DKK
    • International orders with PostNord: 99,00 DKK

    Orders are processed and dispatched within 1–2 business days. Orders to Denmark are typically delivered within 1–2 working days after dispatch. International delivery times vary by destination. You will receive a shipping confirmation with tracking as soon as your order has been dispatched.

    Returns

    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at info@larosaclothing.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items
    Sale items can be exchanged for another size, another item, or store credit within the 14-day return period, but cannot be refunded. Gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

    Return address:
    LA ROSA CLOTHING
    Egilsgade 30, kld. th.
    2300 København S, Denmark