DOWN JACKET - BLACK VELVET

- Orders placed before 15:00 (CPH - GMT+2) are prepared and shipped the same day.

-  Orders to Denmark are delivered within 1-2 working days, approximately.

- Orders shipped to the rest of EU are delivered within 2-4 working days, approximately.

- Orders shipped to the rest of the world are delivered within 5-12 working days, approximately.

If you have any issues with your order email us at info@larosaclothing.com and we will be there to help you. Please note, orders placed after 3PM (GMT+2) will be shipped the following business day. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@larosaclothing.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@larosaclothing.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping.

Free shipping over 500 Dkk

CUSTOMER SERVICE SUPPORT, INQUIRIES RELATED TO: PRICES AND CURRENCY, ORDER AND PREORDER PAYMENT, ORDER STATUS, SHIPMENT INFO, RETURN, AND EXCHANGE.

WORKING HOURS
MONDAY-FRIDAY
9AM - 6PM GMT/EST.

NEED MORE INFORMATION? SEND US A MESSAGE ON INFO@LAROSACLOTHING.COM - WE'LL GET BACK TO YOU WITHIN 48 HOURS.

SOME ITEMS ARE LIMITED TO ONE PRODUCTION. IF SAID ITEMS ARE SOLD OUT, THEY WILL NOT BE RESTOCKED IN THE FUTURE UNLESS RETURNS FROM PREVIOUS ORDERS ARE MADE.